This Privacy Policy explains how information about you is collected, used by SWAG when you use our websites, mobile applications and other online products and services (collectively, the "Services") or when you otherwise interact with us. We may change this Privacy Policy from time to time, therefore we encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, use the Services to send or receive messages, including photos or videos taken via our Services ("SWAG”), request customer support or otherwise communicate with us. The types of information we may collect include your username, password, email address, phone number, age, gender and any other information you choose to provide.

We kindly suggest you to provide contents (such as messages, photos, videos, captions) which you own the copyright. We cannot prevent others from making copies of your contents (e.g., by taking a screenshot). You should not use SWAG to send messages if you want to be certain that the recipient cannot keep a copy.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others, including:

Other Users
Social Media
Other Partners

HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

To administer your account and provide our services to you

Create and manage your account
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about our services, including order management and billing

To ensure a consistent experience across your devices

Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.

To provide new SWAG services to you

Register you and display your profile on new SWAG features and app
Administer your account on these new features and app

To improve our services and develop new ones

Administer focus groups and surveys
Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior)
Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

To prevent, detect and fight fraud or other illegal or unauthorized activities

Address ongoing or alleged misbehavior on and off-platform
Perform data analysis to better understand and design countermeasures against these activities
Retain data related to fraudulent activities to prevent against recurrences

To ensure legal compliance

Comply with legal requirements
Assist law enforcement
Enforce or exercise our rights, for example our Terms

INFORMATION SHARING

We take your information security very seriously and are committed to protecting your personal data. We will never sell, rent, or trade your personal data to any third party.

In order to provide you with a better and more personalized service experience, we may share your personal data with our trusted partners, such as:

Data analytics companies that help us with data analysis and marketing campaigns.
Customer service platform providers that help us provide customer service.

We strictly require these partners to take appropriate confidentiality measures to protect the security of your personal data.

In addition, we may disclose your personal data in the following circumstances:

To comply with applicable laws, regulations, legal processes, or government requests.
To detect, prevent, or address fraud, security, or technical issues.

Except for the above circumstances, if there is any other need to disclose your personal data, we will notify you before disclosure and will only proceed with your consent.

HOW WE PROTECT YOUR INFORMATION

We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately.

CHILDREN’S PRIVACY

Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service.

Others

Account Information

You may update information about yourself by editing your account settings within our app. If you have any problem, please contact us at [support@swag.live](mailto:support@swag.live).

Push Notifications/Alerts

We provides services for information notification (including but not limited to sending event information from time to time via push, SMS or email). If you do not wish to receive any event information, please feel free to contact our customer service, our customer service will assist you to cancel the event information notification settings.

Cookie Notice

This Cookie Notice applies to your use of https://swag.live and any other websites, applications, or services provided by OPERIFY Ltd. (with its affiliates, “SWAG”, “we” or “us”) that link to this Cookie Notice (collectively, the “swag.live - Terms of Service”). We use certain technologies to collect information through the SWAG Services. In this Cookie Notice, we refer to these technologies, which include HTTP cookies, local storage, pixel tags and web beacons, collectively as “cookies.” This notice explains the different types of cookies used on SWAG Services and how you can control them. We may change this Cookie Notice at any time. By visiting https://swag.live, setting up your SWAG account, or using the SWAG Services, you are accepting the information handling practices and storage and access of cookies as described in this Cookie Notice. We hope that this notice helps you understand, and feel more confident about, our use of cookies. If you have any further queries, please contact us by support@swag.live.

What is a Cookie?

Cookies are small text files that are stored on your device. They are widely used in order to make websites and software applications work, or work in a better, more efficient way. They can do this because websites and software applications can read and write these files, enabling them to recognize a particular device and remember important information that will make your use of a website or software application more convenient (e.g., by remembering your user preferences).

What Cookies do we use and why do we use them?

Below we list the different types of cookies we may use on the SWAG Services.

We use session cookies (that last until you close your browser) and persistent cookies (that last until you delete them from your browser, or until they expire in accordance with their lifespan). SWAG-originated persistent cookies on SWAG Services will have a maximum lifespan of thirteen months from the time you last used the SWAG Services. Cookies used to remember your privacy settings. We use first party and third party cookies. First-party cookies are created and accessed by the host domain - the domain the user is visiting, in this case, SWAG. Third-party cookies are those created and accessed by domains other than the one the user is visiting at the time.

Operational Cookies: These cookies are critical to the operation of the SWAG Services. These cookies are used, for example, to maintain your login state and remember your preferences. These cookies cannot be disabled without severely affecting your use of the SWAG Services.

Examples of cookies include the following:

Operational cookie examples

region: Region determination

country: Country determination

i18next: User preferences

_version: User last visit version

_clientId: User environment

token, refreshToken: Authentication & authorization

Analytics cookie examples

General Analytics e.g. utm_xxx

Google Analytics e.g. _ga, _ga_XXX, _gcl_au

Mixpanel e.g. mp_xxx

Advertising & Marketing cookie examples

TrafficJuncky e.g. d_fs , d_uid , d_uidb

How do I control Cookies?

All users can also enable Google’s browser extension to disable Google Analytics across any website that you visit. You may also refuse to accept cookies from the SWAG Services or Extension developers at any time by activating the setting on your browser which allows you to refuse cookies. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider’s website via your help screen.

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